Support
Real humans,
same time zone as the gym floor.
RosterOS is built by a small team. We answer email ourselves. Please include the details below so we can help in one round-trip instead of three.
Contact us
Email support@rosteros.app. We do our best to reply within one business day, and faster for billing issues.
Information to include
Sending these five things turns most support threads into a single round-trip:
- What you were trying to do. "Book a recurring session" beats "the app is broken".
- What you saw instead. A short sentence, plus a screenshot if relevant.
- App version. Open Settings → Account in RosterOS (the version number is shown next to your profile).
- iOS version + device model. Open the iOS Settings → General → About screen.
- The client or session affected, if it's data-related. Don't share passwords; we'll never need them.
Try self-serve first
For "how do I…?" questions, the documentation covers the main flows step by step. The Troubleshooting section in particular handles the common ones: Calendar Sync not firing, Quick Log not showing the wrap-up sheet, Pro not restoring.
For "is this normal?" questions, the FAQ probably already has it.
Billing & subscriptions
RosterOS Pro is sold through the Apple App Store and managed by Apple. For most billing actions you can skip emailing us:
- Cancel or change plan: iOS Settings → your name → Subscriptions → RosterOS.
- Request a refund: reportaproblem.apple.com.
- Restore a purchase: open RosterOS, tap the paywall, then Restore purchases.
If the App Store says you're subscribed but RosterOS still shows you as Free, email us with your Apple ID email and the date you subscribed and we'll dig into the entitlement.
Delete your account or data
You can delete a single client from its detail screen (More actions → Delete), and you can delete your entire RosterOS account from Settings → Account → Delete account. RosterOS removes your data from our servers within 30 days, as described in the Privacy Policy.
If you can't access the in-app option for any reason, email support@rosteros.app from the email address on the account and we'll process it manually.
Press & business inquiries
Email support@rosteros.app with [Press] or [Business] in the subject line. We're a small team, and partnerships, agency arrangements, and bulk-licensing for studios are reviewed case by case.